BioCycle Services LLC, a Nevada limited liability company (BioCycle, we, us, or our), respects the privacy of its business customers and website visitors. This policy explains how we collect, use, share, and protect information when you use our website, manage an account, or place an order.
Information we collect
- Company and contact information, including company names, contact names, email addresses, phone numbers, shipping addresses, and billing addresses.
- Account and sign-in information, including account identifiers, login email addresses, customer account associations, and authentication activity.
- Order information, including products, quantities, customer contract pricing, purchase order (PO) numbers, order communications, and shipping and billing records.
- Basic website usage and visitor information, such as IP addresses, browser and device information, pages visited, and interactions with our website. Cookies or similar technologies may be used to collect this information.
How we use information
- Process orders, verify PO details, coordinate fulfillment, and ship products.
- Send order confirmations, shipping updates, and other order-related notifications.
- Create and manage authorized customer accounts, verify access, provide support, and protect accounts against misuse.
- Manage billing and invoicing through QuickBooks Online. Necessary customer and order information may be shared with QuickBooks Online for these purposes.
- Understand website use, improve the website and our services, maintain business records, and meet legal obligations.
When we share information
We share information only with service providers needed to operate our business, and only as needed for their work. These include website and data hosting providers, email delivery providers, QuickBooks/Intuit for billing and invoicing, and distribution centers and shipping providers for order fulfillment.
We do not sell personal information. We may disclose information when required by law, a valid legal process, or a binding government request.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or loss. No website, transmission method, or storage system can be guaranteed completely secure.
Please protect your login credentials and notify BioCycle if you believe someone has accessed your account without permission.
Data retention
We keep information for as long as reasonably needed to manage customer accounts, fulfill orders, provide support, and maintain legitimate business records. Some information may be retained longer to meet accounting, tax, legal, or dispute-resolution requirements. When information is no longer needed, we take reasonable steps to delete it or make it no longer identifiable.
Access, correction, and deletion requests
You may contact BioCycle using the contact details below to request access to, correction of, or deletion of your personal information. Please identify your customer account and describe your request. Do not include passwords in your message.
We may need to verify your identity and authority to act for the customer account before responding. We will address requests as required by applicable law. Some records cannot be deleted while needed to fulfill an order, meet legal or accounting obligations, or resolve a dispute.
Policy updates
We may update this policy as our business or legal requirements change. The date at the top identifies the latest revision.
Contact BioCycle
BioCycle Services LLC, a Nevada limited liability company
Email: [BIOCYCLE CONTACT EMAIL]
Mailing address: [BIOCYCLE MAILING ADDRESS, CITY, STATE, ZIP CODE]